Castles & Coasts Housing Association (CCHA), which owns and manages more than 7,000 homes across Cumbria and the North of England, has appointed Dawn Clark as housing services director. She takes over from David Armstrong, who has retired.

Having been with CCHA since it was formed in July 2017, Dawn has stepped up to her new role this month from her current position as customer experience manager.

Stephanie Murphy, chief executive at CCHA, said:

“Dawn’s position is an important one; her excellent leadership skills, dynamic approach, and her eagerness to embrace innovation are fantastic assets for our organisation. Dawn has built a reputation for excellence and her expertise and experience, as well as her customer-service ethic, will be a huge benefit to the organisation.

“We are delighted to welcome her to the executive leadership team.”

Dawn joined the organisation as integration manager, which saw her oversee the operational aspects of the merger of two housing associations, from which CCHA was created. She ensured customer care and continuity of service throughout the process. Prior to that, she held leadership roles within the housing sector as well as within the retail sector and hospitality industry.

Dawn said:

“I am so pleased to be entrusted with such an important role within CCHA. While this organisation is not quite two years old, we boast a wealth of experience, knowledge and expertise among our ranks and I can’t wait to start mining that for new ideas about how we can continue to grow and develop as a business that is valued by our customers.

“I am passionate about ensuring our services meet the needs of our current and future residents and that CCHA is recognised across the communities we serve as a landlord of choice, and that’s something I will be ensuring is the case in my new role.”